Refund Policy

REFUND POLICY 

Our policy lasts 30 days. Your refund claim must be submitted before the 30 day mark from the purchase date. A cancellation fee of 15% of the total order will be charged if cancelation of the order occurs after 15 days of the order submittal/purchase date. 

At this time, we cannot accept any returns or cancellations once the order has shipped. 

To complete your return, we require a receipt or proof of purchase. 

Please take in consideration where the product was purchased. If the product was purchased from a distributor it needs to be returned to the same distributor. Please refer to distributor's return policies. 

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@motopac.com or info@kiwison.com

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.